Every promise below is named, dated, and enforced by a human on our team. If any of it fails, one of us picks up the phone. That's the whole document.
When you call at 3am, you'll get me — Priya — or one of four others whose faces you'll see before you fly.
Not the marketing version. The version we run through with new guides every quarter.
"I woke up sick and I don't know the hospital."
Call the concierge line. A named Travel Bird human — not a bot — answers in under 4 minutes, coordinates the closest vetted hospital, and stays on WhatsApp with you until family is looped in.
"The group vibe is wrong for me."
Tell your trip leader. If it's a genuine mismatch we quietly rebook you to another departure or a comparable private itinerary — no fee, no blame, no note in your file.
"The permits got pulled. Do I lose my money?"
If we cancel for weather, permits or safety, you choose: full refund to source, or full credit that never expires. There is no third option and no voucher trap.
"I'm sharing a room with a stranger."
Same-gender, similar-age match — vetted before departure — or a private room at a fixed supplement we quote up front. Never a single supplement surprise at booking.
The seat is yours for 72 hours. Cancel and we refund in full — no calls, no forms.
Every departure has a stated age band we hold to. You won't be the odd one out.
Fully staffed women-only trips where it matters. Female lead, female-run stays where possible.
A real Travel Bird person picks up any hour. Not a chatbot. Not an escalation queue.
Every stop is led by a licensed guide we've worked with for at least three seasons.
Every property walked by our team. Women-safe access, secure locks, 24-hour reception.
Global assistance partners on standby for evacuation, hospital admission and translation.
Every traveler holds valid international travel insurance. We recommend two vetted providers.
We email every traveler after every trip. Feedback goes into the next departure — publicly.
No fine print. No vouchers you can't spend. This is the whole policy.
Priya answers on the same number that will answer your midnight call from Ladakh. No sales pitch — just the questions you're afraid to ask a form.
